Classroom/ Online: Yes/ Yes
Scheduling Date(s):
1) 7 Jan 2027 (classroom)
2) 2 Sep 2027 (classroom)
Note: Please click specific date for detailed venue and course fee etc.
Emotional Control and Anger Management
Anger is a part of the human experience. If not managed properly, anger can be destructive. But anger can also be constructively managed. We can be taught to identify our “emotional triggers”, how to get to the root of anger outburst, and how to channel anger to highest good.
Objective
- Identify and understand the most common triggers for anger
- Accept that you have an anger problem and need emotional control
- “Help, I have an anger problem!”
- Recall what happens when you get triggered
- Recognize unwanted behaviors that are caused by anger
- Explore five key ways of managing anger
- Suppress anger or calm yourself?
- Use calming techniques to gain emotional control
- Explore how to replace anger with desired behaviors
- Identify three emotional control strategies to manage anger
- Explore a three-step emotional control process to respond to anger
- Keep a work-life balance
Outline
- The common triggers for anger
- Acceptance - Help! I have an anger problem
- Anger signs, sympthoms, behaviors and consequences
- Developing better emotional control
- Suppressing and ignoring anger?
- Calming techniques for gaining emotional control
- Replacing anger with desired behaviors
- Improving your conflict management skills
- Navigating awkward situations and staff at work
- Using three proven emotional control strategies
- From destructive to constructive behaviors
- Keeping a work life balance
- Commitment to take constructive follow up actions
Who should attend
All executive and non-executive staff, admin, sales, line personnel who have difficulty in coping with their work, deadlines, relationships and need to manage their emotions and anger better.
Methodology
Systematic steps, open discussions, dialogue session, active listening, anger management tips, coaching, constructive discussion, useful memory cards, visual checklists, behavioral change steps, and action planning.
Profile of SANDRA SANDU
SANDRA SANDU FCMC, MEd
“Brilliant, engaging, practical trainer with wealth of global experience.” IBM
Sandra Sandu is an inspiring and passionate global trainer with a 29-year track record in training employees of corporations across twenty-five countries in the Asia Pacific.
More than half a million employees from leading multi-national corporations in government and government sector have benefited from her training.
Sandra has several prestigious qualifications from leading professional institutions
1. Master’s Degree in Education distinction, MEd (Training and Development) Sheffield University UK
2. Advanced Full Certificate in Training and Development ACTA all 6 modules at Institute of Adult Learning
3. Postgraduate Diploma in Applied Linguistics Regional Language Centre (RELC)
4. Specialist in English for Specific Purposes (ESP)
5. Diploma in Speech and Drama Trinity College London, UK
6. Certified Management Consultant, CMC since 1993
7. Fellow Institute of Management Consultants, (FCMC) since 2002
8. Certified Trainer, Tony Buzan Mind Mapping and Thinking
9. Certified Trainer, American Management Association
10.Certified Trainer, Multiple Intelligences Mind Resources
11.Coach, Business Thinking Systems Sydney
12.Completed Strategic HR at INSEAD School of Business, Singapore
13.Listed in International Directory of Professionals since 1997.
14.Author of "Getting Ahead In Your Career" Guidebook.
“Sandra’s sessions are always highly interactive and engaging with lots of hands on experience and positive outcomes.”
“Sandra listens, analysed our needs and delivers what we need. Our participants benefited immensely”.
“Sandra has conducted several workshops for us for our heads of department and engineers. Feedback is always rated excellent.”
